General FAQ

ORDERING & PAYMENTS

Q: What payment methods do you accept? A: We accept multiple payment options for your convenience:

  • Credit Cards (Mastercard, Visa, American Express, Discover, Diners Club)
  • Digital Payments (Apple Pay, Google Pay, Shop Pay)
  • PayPal

Q: Is it safe to shop on your website? A: Yes! Our website uses secure encryption technology to protect your personal and payment information. We process payments through trusted payment providers to ensure your transaction is safe.

Q: How do I apply a discount code? A: During checkout, you'll find a field labeled "Discount Code." Enter your code (like 'FlexFriday' for our Black Friday 15% off) and click "Apply" to see your savings reflected in your total.

SHIPPING & DELIVERY

Q: How long will it take to receive my order? A: Once your order is confirmed, we typically process and ship within 1-2 business days. Delivery times vary based on your location and selected shipping method. You'll receive a tracking number via email once your order ships.

Q: Do you ship internationally? A: Yes! We will happily ship international with adjusted international shipping charges.

PRODUCTS & INVENTORY

Q: Are your products authentic? A: Yes! We only sell genuine, licensed collectibles and merchandise from authorized suppliers. All our Loungefly, Funko, and other branded items are 100% authentic.

Q: What if an item I want is out of stock? A: You can subscribe to our mailing list to receive notifications when items are back in stock. Plus, you'll get 20% off your first purchase and access to insider news about new product launches.

RETURNS & EXCHANGES

Q: What is your return policy? A: Yes!

At FlexGoodsCA, we want you to be completely satisfied with your purchase. We understand that sometimes items may need to be returned, and we've created this policy to make the process as smooth as possible.

Return Window • Items must be returned within 14 days of delivery • Holiday purchases made between November 15 - December 25 can be returned until January 15

Condition Requirements • Items must be in original, unopened condition with all tags attached • Packaging must be intact and undamaged • Collectibles must be in the same condition as received, with no signs of handling • All original packaging materials, certificates of authenticity, and accessories must be included

Non-Returnable Items • Items marked as "Final Sale" • Opened collectibles or items removed from original packaging • Special order or personalized items • Sale or clearance items • Stickers and pins

Return Process

  1. Email customer service at support@flexgoodsca.com with your order number and reason for return
  2. Wait for our return authorization (RA) number
  3. Package item carefully in original or similar protective packaging
  4. Include the RA number on the outside of the package
  5. Ship to provided return address using tracked shipping method

Refund Information • Original shipping costs are non-refundable • Return shipping costs are the responsibility of the customer • Refunds will be issued to the original payment method within 5-7 business days after receiving and inspecting the return • Items returned in non-resellable condition may be rejected or subject to a restocking fee up to 20%

Damaged or Incorrect Items • If you receive a damaged or incorrect item, contact us within 48 hours of delivery • Include photos of the damage and original packaging • We will cover return shipping costs for damaged or incorrectly shipped items • Replacement items will be shipped once the return is received (subject to availability)

International Returns • International customers are responsible for all shipping costs and duties • Please allow up to 21 days for international returns to be processed

Exchange Policy • We do not offer direct exchanges • Please return the unwanted item and place a new order for the desired item

Contact Us If you have any questions about our return policy, please contact our customer service team at support@flexgoodsca.com.

Note: This policy is subject to change without notice. All returns must comply with these guidelines to be eligible for a refund.

aged item? A: Please contact us immediately at [your customer service email] with photos of the damaged item and your order number. We'll work quickly to resolve the issue and ensure your satisfaction.

ACCOUNT & ORDERS

Q: How can I track my order? A: Once your order ships, you'll receive a tracking number via email. You can use this number to monitor your package's journey to your doorstep.

Q: Do I need an account to place an order? A: While creating an account offers benefits like easier order tracking and faster checkout, you can also check out as a guest.

SPECIAL OFFERS & PROMOTIONS

Q: How can I stay updated on new products and sales? A: The best way to stay informed is to:

  • Subscribe to our mailing list for 15% off and exclusive updates
  • Follow us on Instagram and Facebook for the latest news
  • Check our website regularly for new arrivals